Store Policy;

We try to offer free shipping on most of our products, if you want your product faster email us for shipping quote and how quickly you would like the product.

We accept Paypal:

* 6.5% sale tax is applied/required to all Florida shipment

* We offer combined discount for the total shipping and handling fees Canada/International Customer Please Note: Canadian government might charge a duty tax (brokerage fee). This is NOT CHARGED by our company, and we are not responsible for this fee. Other international buyers are responsible for duties and taxes. If you have any question regarding why you are being charged this fee, please refer to your government official website. Brokerage fee varies upon the value of the product, for rate information, please refer to UPS.

* Payment must be received within 10 days as auction ended or order might be delayed or cancelled.

* All items will ship within 3 business days after payment verified, please allow up to 7 business days for delivery.

* Please do not use the paypal note field to indicate us to ship to other address. The note there will not be read.

* All shipments are made via Fedex, UPS or USPS depending on the types of products purchased. Majority of our orders will be ship within 3 business days. All items sold as-is. Phat Rides Inc does not accept returns. If your item was misrepresented in the auction listing please contact us within 5 days of receiving the item. Buyer pays return shipping charges. If you have any questions, please E-mail us before placing your bid. We highest recommend professional installation of all car / marine / home / electronics. Claims for damaged items during transit must be reported to shipping company. You must keep all packing material and merchandise exactly the way it was received for carrier's inspection. We will not be responsible for carrier's denial of a claim for untimely reporting of damage or missing materials for inspection. Credits are given only if the box is unopened and the quality control seal is intact and unbroken. A re-stocking fee of 20% will be charged from the refund amount. Shipping, handling, and insurance fees are non-refundable. Item must be returned within 14 days of receipt of goods. Buyer is responsible for return shipping fees. We reserve the right to refuse a refund if the items do not meet the refund guidelines. Returns / Exchanges on defective merchandise are given up to a period of 14 days from delivery. Merchandise must be returned in the original box, packing, and condition. All parts & accessories must be included. Anything missing will invalidate the return. Any alterations made to the original merchandise will also invalidate the return. Items must be bench tested prior to installation. If found to be DOA prior to installation, the item must be sent back within 14 days to be exchanged for the same item. Any item not installed by a certified professional voids all return / exchange claims. An installation invoice must be provided for immediate exchange of defective products. Buyer is responsible for return shipping to us. We will pay for shipping back to you for the exchanged merchandise.

Payment must be received within 7 days after the auction ends, Otherwise negative feedback will be given and Non-Paying Bidder warning will be sent.

* Our office hours is 10:00am - 6:00pm EST Monday to Friday & 11am - 4pm Saturday

* If you have any question or problems, the best way to contact me is thru e-mail:

* All E-Mail will take us around 48 hours to respond all E-mail.

* We are closed Sundays & holidays and we do not answer any emails during that time.

* We will reply all emails in the order it was received on the next business day.

* The negative feedback or zero feedback please E-mail me, otherwise we will cancel your bid.